Diamond Jewelry Guarantee

Diamond Jewelry Guarantee

We stand behind our products and believe your item will be free from manufacturing defects for the life of the piece. In the event a manufacturing defect is ever found, we will repair or replace that item at no charge. In addition, we will replace any diamond which in normal use has separated from the mounting. 

Complementary Services

We recommend having your item cleaned and inspected every six months or if it undergoes any potential trauma. Inspections may help prevent the loss of a stone and extend the life of your jewelry. In addition to cleaning and inspection, this warranty also includes complementary stone tightening, and polishing. We will also perform rhodium plating on white gold items at no charge once every 2 years. (Ask an associate why we don’t recommend this service more often than that.)

Lifetime Diamond Upgrade Privilege

Chalmers Jewelers will give the original purchaser 100% of the price paid on any loose diamond, stud earrings, or solitaire pendant toward another diamond that is at least double the original price up to $50,000.  (Original grading lab reports must accompany loose diamonds or there will be a $200 fee for replacement.)

Appraisal Service

With your new purchase, we are happy to include a complementary appraisal of the item. This appraisal also comes with a lifetime of replacement-value updates upon request. If we used an item not purchased at Chalmers Jewelers to create your item, a one-time appraisal cost for that portion of the appraisal would occur.

Additional Coverage

Even with our lifetime warranty, it is important to have your jewelry insured in the event of loss, damage or theft. We trust Jewelers Mutual Insurance Company and its Perfect Circle Jewelry Insurance.  Jewelers Mutual has specialized in jewelry insurance for over a century and they make insuring jewelry quick and easy. For more information, visit PerfectCircleInsurance.com

Conditions and exclusions

This manufacturer warranty is only available to the original person who purchased the covered product from Chalmers Jewelers.

Fine jewelry is not impervious to normal wear, activities or trauma.  Rings in particular are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered. 

We know we are good at what we do. We can’t say that about jewelers we don’t know.  Maintenance, repair, sizing and other service performed by someone other than Chalmers Jewelers will void this warranty.

Although diamond is the hardest natural substance, it is breakable. Therefore if a diamond chips or breaks during normal wear, it is not covered under our lifetime manufacturer defect guarantee.

Chalmers Jewelers does not warranty any diamond or gemstone purchased elsewhere and set into our jewelry. There are no warranties expressed or implied, written or oral, other than set forth herein. The warrantor shall not be liable for incidental or consequential damages.